About Us

Unconditional Guarantee Your complete satisfaction is our primary goal. BetterTaste.com wants every purchase you make from us to "leave a good taste in your mouth", so we offer an unconditional guarantee on all of our merchandise.

Personal Checks are to be made out to
SANTIVA INC.
16400 W.103rd St.
Lemont, IL 60439

Return Policy: We offer only the finest quality products; but if, for any reason, you are not completely satisfied with your purchase, you may return it to us within 30 days for a full refund of the purchase price. To return any merchandise that you are not completely satisfied with, simply repack the product (in the original packing material, if possible), making sure to include the Packing Slip.

At BetterTaste.com returning products is easy!

1. Repack the product in the original packing materials we used to ship them to you (if possible) and include your name; address; telephone; reason for return; and action desired: merchandise credit; credit card credit; or replace with same product.

2. Send the package via UPS or insured parcel post. Please retain the tracking number for your files and to be able to track your returned merchandise.

Return your package to: BetterTaste.com Returns 16400 W. 103rd St. Lemont, IL 60439

Want to exchange an item? While our return center cannot process exchanges, if you've found another item that you would prefer over one you have already received, simply place a separate order for the new item and return the unwanted item. Once the returned item has been received at our warehouse, a credit will be issued to your account less original shipping charge and a 20% restocking fee will be applied. For instructions on returning an item, please see the section above that tells you how to return a package.

Is your order incomplete, incorrect or damaged?BetterTaste.com is firmly committed to providing superior customer service and support. If your order is incomplete, incorrect or damaged, please contact us via email or call us toll-free at 888-988-2900. Our Guest Assistance hours are Monday-Friday 9 a.m. - 5 p.m. CST, Our Guest Assistance Department is closed on Saturday & Sundays.

Don't see what you're looking for? If you don't see something you want or need, let us know. Email us or call us toll-free at 1-888-988-2900. If its something we carry we will do everything in our power to deliver it to you. Our rapidly expanding product line boasts over 200 items with new additions being made regularly, so check back frequently for updates.

Problems, questions, suggestions? BetterTaste.com is committed to providing excellent customer support. If your order is damaged or the return is the result of our error; if you have any questions or suggestions that will help us improve our services; or if you are interested in a product and don?t see it on our site, please feel free to contact our Customer Service Department, toll-free, at 888-988-2900 or email us at BetterTaste@earthlink.net

SHIPPING POLICY At BetterTaste.com, online and telephone orders are processed within 48 hours or sooner of receipt, excluding weekends and holidays.

If your order needs URGENT assistance or special needs, please contact us at 1-888-988-2900 FIRST or e-mail us at bettertaste@earthlink.net

BetterTaste.com ships to any destination within the continental United States. Most orders arrive within 3 to 7 days after processing! Rush shipping is also available. We do not make a profit on shipping, only to cover our costs. We ship primarily via USPS (post office)Ground. UPS is available upon request, any additional charges will apply. The more you buy the cheaper shipping becomes. For shipping rates and other information, please see the chart below.

Once online orders are shipped, customers receive an online confirmation with a confirmation number for tracking purposes. If you do not have an E-mail account of your own just use ours bettertaste@earthlink.net

If you have any questions about our shipping policy, please feel free to call us at 1-888-988-2900 or e-mail us at bettertaste@earthlink.net.

Our Guest Assistance hours are Monday-Friday 9 a.m. - 5 p.m. CST, Our Guest Assistance Department is closed on Saturday and Sundays.

Shipping Options: USPS Ground - Prompt, dependable, low-cost ground delivery makes USPS Ground an excellent choice for all your routine shipments. USPS Ground reaches every address throughout the 48 contiguous states. Some orders are cheaper using UPS Ground, we will ship the most economical method. UPS 2nd Day and 3rd delivery - UPS 2nd and 3rd Day delivery provides guaranteed on-time delivery to every address throughout the United States (excluding intra-Alaska shipments) and Puerto Rico by the end of the second business day. This service is an economical alternative for time-sensitive shipments that do not require UPS Next Day Air - UPS Next Day Air features fast, reliable delivery to every address in all 50 states and Puerto Rico. Delivery is guaranteed by 10:30 a.m., noon, or end of day the next business day depending on the specific destination (noon or 1:30 p.m. on Saturdays).

Standard Ground Shipping rates are as follows:

Up to $11.95 shipping is $5.95
Up to $19.95 shipping is $6.95
Up to $25.00 shipping is $7.95
Up to $35.00 shipping is $8.95
Up to $45.00 shipping is $9.95
Up to $55.00 shipping is $10.95
Up to $65.00 shipping is $11.95
Up to $75.00 shipping is $12.95
Up to $100.00 shipping is $13.95
Up to $150.00 shipping is $15.95
Up to $300.00 shipping is $19.95
Up to $350.00 shipping is $23.95
Up to $450.00. shipping is $27.95
$550.00 and Up shipping is 31.95

“Prices do not reflect promotional discounts” Wholesale orders will be based on UPS Ground Rates.

For orders shipped to (AK,AS,CZ,GU,HI,MP,PR,VI) $4.00 will be applied in addition to the basic shipping charge.

For orders shipped to (Canada)Standard Shipping $8.00 will be applied in addition to the basic shipping charge. Also you can ship UPS Standard Groung, rates published at check out.

NOTE: YOU ARE RESPONSIBLE FOR ALL DUTIES AND TAXES.